Privacy Policy

Effective Date: [12.05.2025]

At Quein’s, operated by ALA TRADING CO., we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase through our online store.

Information We Collect

When you browse our store, place an order, or interact with us, we collect both personal and technical information to provide you with a smooth and secure shopping experience.

We collect personal information such as your name, email address, phone number, billing and shipping address, and payment details (e.g., credit/debit card or UPI info). This information is necessary to process and deliver your orders, handle returns, and respond to customer service requests.

In addition, we collect non-personal data automatically through cookies and tracking technologies, including your IP address, browser type, time zone, referring pages, and how you interact with our website. This helps us enhance user experience, analyze performance, and personalize product suggestions.

How We Use Your Information

We use the information you provide to:

Process, fulfill, and track your orders efficiently

Send important updates related to your purchase, such as confirmations or delivery notifications

Respond to your customer service queries or concerns

Send you promotional emails, newsletters, or offers—only if you’ve opted in

Monitor usage patterns to improve website performance, user interface, and product offerings

Detect and prevent fraudulent transactions or security breaches

Your data allows us to provide a personalized, efficient, and secure shopping environment.

Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

However, to fulfill your order and operate our business effectively, we may share your information with trusted service providers, including:

Payment gateway partners to securely process your transactions

Logistics and courier partners for order delivery and tracking

Email or SMS communication platforms for sending order-related or promotional messages

These partners are contractually obligated to use your information strictly for service purposes and to maintain confidentiality and data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience. Cookies allow us to:

Remember your preferences (like language and currency)

Keep your shopping cart active

Provide faster browsing

Analyze website traffic and performance

You can control or disable cookies through your browser settings, but this may affect the website's functionality.

Data Security

Your privacy and data security are our top priorities. We implement strict physical, electronic, and managerial procedures to protect your information from unauthorized access, loss, or misuse. All transactions are encrypted using SSL (Secure Socket Layer) technology, and payment details are processed through secure gateways—we never store your full card information on our servers.

Your Rights and Choices

You have the right to:

Access or request a copy of the personal data we hold about you

Correct inaccurate or outdated information

Request the deletion of your data, subject to legal and business retention requirements

Withdraw consent from receiving marketing emails at any time by clicking the “unsubscribe” link in our emails

To exercise any of these rights, simply contact us at [alatradingcompany09@gmail.com].

Data Retention

We retain your personal data only as long as necessary to complete your purchase, meet legal obligations, and support warranty or return policies. Once your information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may include links to external websites or services that are not operated by ALA TRADING CO. Once you leave our site, we are not responsible for the privacy practices or content of those third-party sites.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. We recommend reviewing this page periodically. Changes will take effect immediately once posted on the website.

Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please contact us at:

ALA TRADING CO.
Email: [alatradingcompany09@gmail.com]
Phone: [ +91 9999765802 ]

Thank you for trusting Quein’s with your personal information. Your privacy is important to us.