Return & Refund Policy

At Quein's, your satisfaction is our top priority. However, due to the perishable nature of our products, we strictly follow a no-returns policy.

❌ No Returns Policy

We do not accept any returns once the product has been delivered. Since we deal in fresh and frozen food items, returns compromise both safety and quality standards.

✅ Replacement Policy

If you receive a product that is:

• Tampered with,
• Leaking or damaged,
• Delivered in a compromised condition,

Please report the issue immediately by calling us at +91 9999765802 within 2 hours of delivery. Our team will assess the situation and arrange a replacement if the complaint is found valid.

📸 Important:

We request customers to share:

• Photos of the outer packaging
• Videos of the Unboxing
• Images of the product received
• Order details (Invoice or order ID)

This helps us process your replacement swiftly.

ℹ️ Contact Us:

For any product concerns, please reach out to:
ALA TRADING CO.
📧 Email: [alatradingcompany09@gmail.com]
📞 Phone: +91 9999765802

We appreciate your understanding and cooperation. Thank you for choosing Quein's – your trusted source for fresh and frozen seafood!