Shipping Policy

Last Updated: 19.01.2025

At Quein’s, we are committed to delivering fresh fish and seafood to your doorstep with care, hygiene, and reliability. Our shipping policy is designed to ensure transparency and customer confidence with every order.

🚚 Delivery Coverage

We currently deliver to selected pin codes across India.
You can verify service availability by using our Pincode Checker on the product or cart pages.

If your pincode is serviceable, your order will be delivered within 24 hours of confirmation.

⏰ Order Processing & Delivery Timeline

• Order Cut-Off Time: 5:00 PM IST
• Order Handling Time: Same day (immediate packing after confirmation)
• Delivery Days: Monday to Sunday (including public holidays)
• Delivery Timeframe: Within 24 hours of order confirmation

Note: Orders placed after the cut-off time may be processed the next day, depending on product availability.

📦 Packaging & Quality Assurance

All seafood products are packed using food-grade, insulated, and temperature-controlled packaging to maintain freshness during transit.
Our team follows strict hygiene and quality standards to ensure safe delivery.

💼 Delivery Charges

• Free delivery on orders above ₹500
• A nominal ₹50 delivery fee may apply to orders below ₹500

❌ Undeliverable Orders

Orders may be delayed or canceled in the following situations:

• Service unavailable at the selected pincode
• Incorrect delivery address or contact details
• Natural calamities or unforeseen operational constraints

In such cases, our support team will contact you promptly to assist or resolve the issue.

📞 Customer Support

For any questions regarding your order or delivery, feel free to reach out to us:

ALA TRADING CO.
📧 Email: alatradingcompany09@gmail.com
📞 Phone: +91 99997 65802

Thank you for choosing Quein’s. We value your trust and are dedicated to delivering fresh, high-quality seafood—always within 24 hours.